Answer and route every call with IVR and voicebot
Give customers a number that always answers — a menu that routes them, a voicebot that handles the routine, and an agent for the calls that need one. Run it on a toll-free or virtual number, record with consent, and see where every call goes.
What you get
A line that always answers
Handle the routine without an agent
Toll-free or virtual, your choice
How IVR and voicebot work for your team
A working line is four steps: pick a number, design the menu, connect a bot or your agents, and watch the calls. The setup is built with you from a plain description, so you describe how calls should flow and we wire it up — most lines are live within days.
- 1
Get a number, or bring yours
Provision a 1800 toll-free number, a virtual landing number, or point an existing one at the platform. Toll-free tells customers the call costs them nothing; a virtual number gives you a single advertised line that can forward to different teams.
- 2
Design the call flow
Lay out the greeting and the menu — press one for sales, two for support, and so on — with sub-menus, working-hours rules, and a fallback to an agent or a callback. We build the flow with you from a simple description; you don't script anything.
- 3
Connect a voicebot or your agents
Let a voicebot answer common questions in the caller's language, capture a key-press or a spoken response, and only pass the call to an agent when it needs one. Calls route to your team's phones, a SIP line, or a click-to-call from your CRM.
- 4
Record, track, and improve
Every call is logged with the menu path taken, the key-presses, the wait, and the outcome, and can be recorded with consent. The report shows where callers drop off, so you can fix a confusing menu rather than guess at it.
The point of all this is fewer calls reaching an agent and faster answers for the ones that do. A caller checking an order status or opening hours never waits in a queue, and your team spends its time on the conversations that actually need a person. The same flow works after hours, when the alternative is a missed call and a lost customer.
Because every call is logged with the path it took, you can see the menu options people actually use, where they hang up, and which choice leads to the longest wait — and change the flow in response. A menu is something you tune over a few weeks, not a one-time setup, and the report is what tells you where to tune it.
None of this needs a developer. You describe how calls should flow — who answers what, when, and what happens if no one picks up — and we build and host it, then hand you the reporting. When you do want to wire it into your own systems, the call events and recordings are available by webhook and export.
What’s included
Multi-level IVR
Nested menus, working-hours routing, and a fallback to an agent or callback.
Speech and key-press
Answer in the caller's language, capture DTMF or a spoken reply, and act on it.
Skills and round-robin
Send calls to the right team by skill, round-robin, or working hours.
Connect anywhere
Ring a mobile, a SIP line, or a click-to-call from your CRM.
Toll-free & virtual
1800 toll-free, 1600, and virtual landing numbers, provisioned for you.
Recorded with consent
Record calls for quality and compliance, with a consent prompt.
Missed-call triggers
Turn a missed call into a callback, an OTP, or an IVR flow.
Per-call analytics
Menu path, wait time, drop-off, and outcome for every call, exportable.
Built for Indian telecom compliance
Inbound calling and outbound calling sit under different rules, and an IVR setup usually touches both. A call a customer places to your number is theirs to make, so it is not subject to the National Do Not Call registry. The moment you call out — a callback campaign, a reminder, a voice broadcast — NDNC and the DLT framework apply, with a registered caller line and an approved template.
Call recording is allowed for quality and compliance, but the caller has to be told, so a recording notice is played at the start and the consent is logged. Numbers themselves — 1800 toll-free, 1600, and virtual numbers — are allocated under TRAI rules, and we handle that allocation and the paperwork for you.
Where a call flow sends an SMS or an OTP — a missed-call callback that texts a link, for instance — that message follows TRAI and DLT with its own principal entity and template. We keep the registration consistent across voice and SMS so one consent and one opt-out cover both. Our DLT guide covers the messaging side.
Numbers are part of compliance too. Toll-free, 1600, and virtual numbers are allocated under TRAI rules and tied to a verified business, which is also what stops a customer's call from being mistaken for spam. We handle the allocation, the verification, and the periodic paperwork, so the line stays in good standing without it landing on your desk.
How teams use IVR and voicebot
Customer support line
Order and delivery status
Lead qualification
Missed-call services
Frequently asked
What's the difference between a toll-free and a virtual number?
A 1800 toll-free number is free for the customer to call and signals an established business, which lifts answer rates on support lines. A virtual number is a single advertised line that forwards to whichever team or device you choose, so you can change routing without changing the number on your ads. You can run IVR on either, and many businesses advertise one toll-free number for trust while using virtual numbers behind it to measure which campaign or city a call came from.
Can the voicebot understand Hindi and regional languages?
Yes. The voicebot can greet and understand callers in Hindi, English, and major regional languages, capturing either a key-press or a spoken response. For anything it can't resolve, it hands the call to an agent with the context already gathered, so the caller doesn't repeat themselves.
How does the call get to my agents?
However suits your team: the IVR can ring agents' mobiles, a SIP line, or trigger a click-to-call from your CRM so an agent dials out. You set the routing rules — by skill, by working hours, round-robin — and calls that arrive out of hours go to voicemail, a callback queue, or a bot.
Can I record calls, and what about consent?
Calls can be recorded for quality and compliance, with a recording-notice prompt played to the caller so consent is captured. Recordings and the per-call log are available to export. You control retention.
Can a missed call trigger an IVR or callback?
Yes. A missed call to a published number can trigger an automatic callback into an IVR flow, send an OTP, or register the caller for a campaign. It's a low-friction way for customers to raise their hand without spending anything.
Do telecom rules apply to inbound IVR?
Inbound calls a customer places to you are not subject to NDNC, since the customer initiated them. Any outbound calling — a callback campaign or a voice broadcast — follows NDNC and DLT, and recording requires the consent prompt. We set the flow up so each part sits on the right side of the rules.
How is IVR priced?
Typically a monthly platform and number rental plus per-minute charges for connected calls, with GST shown separately. The exact mix depends on the number type and volume — see the pricing page or talk to our team.