Get a 1800 toll-free number for your business
A 1800 number is free for your customers to call and reads as an established business. Put one on your support line, route it to an IVR or your agents, and stop losing callers to a busy tone or a charge they didn't expect.
Why a toll-free number
A 1800 toll-free number is free for the customer to call — you bear the cost, they bear nothing — which removes a reason not to call and signals an established business at the same time. On a support or sales line, that combination lifts answer rates and trust together.
The number is a front door, not the whole system. Route it into an IVR that greets and directs callers, a voicebot that handles the routine, or straight to your agents by skill and working hours. One advertised 1800 number can sit in front of every team you run.
India also uses 1600 numbers for specific inbound voice services, often bank and enterprise lines. We allocate and register the number type that fits your use and handle the TRAI paperwork that comes with a toll-free allocation, so you get a working number rather than a process to manage.
Every call is logged and can be recorded with consent, so you see volume, wait times, and outcomes, and a call that isn't answered can drop to a callback. The number stays the same on your ads while you change what sits behind it.
What’s included
A 1800 toll-free line
An advertised number customers recognise and trust.
No cost to the caller
You bear the call cost, removing a reason not to call.
IVR, bot, or agents
Sit it in front of a menu, a voicebot, or your teams.
Bank and enterprise lines
1600-series inbound numbers where they fit your use.
Recorded with consent
Capture calls for quality and compliance, with a notice.
Volume and outcomes
Wait times, answer rates, and outcomes per call.
Frequently asked
Who pays for a toll-free call?
You do — that's what makes it toll-free for the customer. The caller pays nothing, which both removes friction and signals that you're a business worth calling. The cost to you is per call handled, with GST shown separately, on top of the number rental.
What's the difference between 1800 and 1600 numbers?
1800 is the familiar toll-free range, free for the customer to call, used widely for support and sales lines. 1600 is used for specific inbound voice services, often bank and enterprise lines. We allocate whichever fits your use and explain the difference for your case.
What can I route the number to?
An IVR that greets and directs callers, a voicebot that answers the routine, or straight to agents by skill and working hours — or a mix. The advertised number stays fixed while you change the routing behind it, so a campaign number never has to change.
How long does it take to set up?
A toll-free number is allocated and registered with the operators under TRAI rules, which takes longer than a virtual number. We handle the allocation and the paperwork and give you the lead time up front, so you can plan a launch around it. See the pricing page for rentals and rates.